Extra MB 0.03$
Extra minute 0.02$
Extra text 0.01$
|Include company's name your name and offer assistance "Ex: Thank you for calling Direct Mobile my name is _____________ How can I help you?"|
|Remember to repeat the reason of the call with your own wording|
| Demostrate willingness to help. |
"Ex: let me help / assist you"
|EMPATHY (IF APPLICABLE)|
| Only if it's applicable |
"Ex: I'm sorry to hear that - I apologize for any inconvenient"
|DEAD AIR (NO + 10 SEC)|
| Avoid dead air, build rapport. |
"Ex: How is your day going?"
| Offer further assistance before finishing the call|
"Ex: May I help you with something else?"
| Include the company's name and wish a good day |
"Ex: thank you for calling Direct Mobile have a great day"